Monday, February 1, 2016

The Great Ring Fiasco HAS BEEN FIXED!

Hey guys!

So some of you might remember The Great Ring Fiasco of 2015, so I'm writing to tell you all about how it's been fixed! Here's the rundown of how the events took place:

February 2014: Patrick orders my engagement ring (which I picked out) and proposes.

November 2014: After already having gotten married in Las Vegas, Patrick orders the wedding band that goes with my engagement ring and gives it to me for Christmas.

February 2015 (Take 1): We send my rings in to have them soldered together.

February 2015 (Take 2): My rings come back from the jeweler and they are soldered together incorrectly (and very sloppily). They are sent back out.

February 2015 (Take 3): My rings come back from the jeweler soldered together incorrectly (just in a different way this time) and the jeweler has made unauthorized changes to my wedding band by chopping it to pieces and re-soldering it together in the shape that he feels it should be in (which I did not realize at the time). There are gaps in my ring where you can tell the jeweler cut it (which I didn't understand because I didn't realize that the ring was re-shaped). Distraught, I ask for a new wedding band. My request is denied. My rings are sent back out again.

February 2015 (Final Take): The rings come back and the wedding band is still misshapen and looks nothing like the photo that I based my decision on purchasing the rings off of, but at least the gaps are filled in. At this point, I'm beyond frustrated and I've been without my rings for over a month so I begrudgingly place the rings on my finger and they stay there until January 2016.

December 2015: We go out to dinner with some friends and one of them reminds me of something that she told me before-- she worked for Kay Jeweler's for a while and she urges me to contact customer service about my rings. I email them that night.

The Final Solution (January 2016): While I was in Michigan, a new engagement ring and band were sent to my local store. When they arrived, the rings were sent out to be re-sized and soldered together. The customer service rep. took it upon herself to make all of this happen behind-the-scenes with brand new rings so that I wouldn't have to go without my own rings while the process was happening. They happened to be finished just a few days after we returned home from Michigan, at which point I went up to the store and checked them out. I wasn't happy with the rings (which the Kay's girls and the jeweler himself predicted) because apparently the photo that I based my purchase off of is not accurate to the specifications of how the rings are supposed to be soldered together, however they did not want to make any unauthorized modifications to my rings because that is exactly what caused the problems last time. I was confident that they finally understood what I was talking about so I gave my approval to have them sent back out so the band could be slightly re-shaped. When they came back a week later, they were absolutely perfect and all I had to do was give them my rings in exchange for the brand-new ones!

This is the photo that I based my purchase off of, which shows the engagement ring and the band that was specially made for it (the band doesn't go with any other rings that Kay's offers). Photo credit to Kay's.

This was my ring after the modifications that I was really displeased with. As you can see, the band curves right around the engagement ring but there is actually supposed to be some space between the point of the band and the "notch" that it "fits" in. 

My new, bright and shiny rings, made just the way I always expected them to be! 

I'm super thrilled and I can't thank Kay's Customer Service rep. Kassandra for being so attentive!

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